We are very sorry, but as a general rule Kroma does not allow returns / exchanges. We take your health and safety very seriously. As a food manufacturer, we ensure that all items are properly sealed and free of tampering. Once your order has been del

We are very sorry, but as a general rule Kroma does not allow returns / exchanges. We take your health and safety very seriously. As a food manufacturer, we ensure that all items are properly sealed and free of tampering. Once your order has been delivered and the package has been opened, we can no longer vouch for product safety and cannot restock those items. If you believe you have an unusual situation and feel you need to return your Kroma product or would like to discuss an exception, please email us at&#xA0; <a href="mailto:help@kromawellness.com" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;">help@kromawellness.com</a>.&#xA0;

What is the Kroma return policy?

We are very sorry, but as a general rule Kroma does not allow product returns. If you have changed your mind about your Kroma products and your package has not yet been opened, we may be able to take your product back if it is returned to us unopened

We are very sorry, but as a general rule Kroma does not allow product returns. If you have changed your mind about your Kroma products and your package has not yet been opened, we may be able to take your product back if it is returned to us unopened and in good condition. Please contact us at <a href="mailto:help@kromawellness.com" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none !important;">help@kromawellness.com</a>&#xA0;to discuss your options.

What if I can no longer use or take delivery of my Kroma products when I had hoped to?

EU residents have the right to withdraw from contracts made on this website within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acq

EU residents have the right to withdraw from contracts made on this website within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement via our digital <a href="https://www.kromawellness.com/pages/eu-withdrawal-form">Withdrawal Portal</a> located on this website (see link in footer), or by emailing us at&#xA0;<a href="mailto:help@kromawellness.com" style="text-decoration:none;">help@kromawellness.com</a>.&#xA0;FULL POLICY:Right of Withdrawal &amp; Return Policy1. Statutory Right of WithdrawalYou have the right to withdraw from contracts made on this website within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement via our digital <a href="https://www.kromawellness.com/pages/eu-withdrawal-form">Withdrawal Portal </a>located on this website (see link in footer), or by emailing us at&#xA0;<a href="mailto:help@kromawellness.com" style="text-decoration:none;">help@kromawellness.com</a>.&#xA0;2. Important Legal Exceptions for Food ProductsPlease note that pursuant to Article 16 of the EU Consumer Rights Directive, the right of withdrawal does not apply to the following categories of products sold on our store:<ul><li dir="ltr" style="text-decoration:none;">Perishable Goods (Article 16(d)): The right of withdrawal is completely excluded for the supply of goods which are liable to deteriorate or expire rapidly. This includes all fresh, chilled, short-shelf-life, or date-sensitive food products. These items cannot be cancelled, returned, or refunded once they have been dispatched from our facility.</li><li dir="ltr" style="text-decoration:none;">Sealed Goods / Health &amp; Hygiene (Article 16(e)): The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons if they were unsealed after delivery. For our shelf-stable food items, your right of withdrawal is permanently forfeited the moment the product&#x2019;s protective seal, tamper-evident wrapping, outer box, or jar lid is broken, opened, or altered.</li></ul>3. Effects of Valid WithdrawalIf you validly withdraw from a contract for an eligible, non-perishable, and fully sealed item, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).<ul><li dir="ltr" style="text-decoration:none;">Timeline: We will process the refund without undue delay, and no later than 14 days from the day on which we are informed of your decision to withdraw. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.</li><li dir="ltr" style="text-decoration:none;">Return Shipping Costs: You will have to bear the direct cost of returning the goods to us. Contact us at&#xA0;<a href="mailto:help@kromawellness.com" style="text-decoration:none;">help@kromawellness.com</a>&#xA0;with your request reference number to confirm the return address.</li><li dir="ltr" style="text-decoration:none;">Depreciation: You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.</li></ul>DISCLAIMER:&#x26A0;&#xFE0F; Important Notice Regarding Food Products &amp; ReturnsUnder Article 16 of the EU Consumer Rights Directive, the standard 14-day right of withdrawal does not apply to all items. Please review the safety and hygiene conditions below before submitting this form:<ul><li dir="ltr" style="text-decoration:none;">Perishable Items: All fresh, chilled, or short-shelf-life food products are completely exempt from the right of withdrawal. These items cannot be cancelled or returned once they have been shipped.</li><li dir="ltr" style="text-decoration:none;">Sealed Food Items: Shelf-stable food items can only be returned if they are 100% unopened. Your right of withdrawal is permanently forfeited the moment the product&apos;s protective seal, tamper-evident wrapping, outer box, or lid is broken or opened.</li><li dir="ltr" style="text-decoration:none;">Return Shipping: If you are withdrawing from a contract for an eligible, fully sealed, or non-perishable merchandise item, you must bear the direct cost of return shipping.</li></ul>

What is the EU Right of Withdrawal & Return Policy

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Kroma Wellness

Can't take delivery of your order? Need information about returns?

Returns & Exchanges

What is Super Core made of?

Why did we choose these 3 ingredients specifically?

What is precision fermentation?

Is Super Core made in a GMP - certified facility?

Is Super Core Vegan / Vegetarian?

What does Super Core taste like?

How should I store Super Core?

Is Super Core dairy free?

How long will it take to see results?

Is Super Core safe to use while breastfeeding?

How do you pronounce the words "lactoferrin" and "effera®"?

What is lactoferrin?

What is effera®?

What makes effera® unique compared to bovine lactoferrin on the market?

How is effera® made?

Is effera® made in a GMP-certified facility?

Are there studies on effera®?

Is effera® third-party tested?

What kind of quality testing is done on effera®?

Is effera® allergen free?

Is effera® vegan?

Is effera® Non-GMO?

Where can I learn more about effera® and lactoferrin?

Learn more about Super Core's effera® Human Lactoferrin

What is Immunolin?

What does Immunolin do?

How does Immunolin help?

Is Immunolin like colostrum?

Why should I take Immunolin?

Is Immunolin safe?

Learn more about Super Core's ImmunoLin®

Super Core Product Education

What are some of the physical benefits that an individual can expect to experience while on the Kroma Reset?

What are some of the symptoms one might experience while on a “detox”?

So why am I experiencing “detox” symptoms?

What should you do if you are experiencing a headache?

What should you do if you are experiencing diarrhea and / or constipation?

What should you consume if there is a need for extra calories throughout the day?

Is this a fasting mimicking diet?

Is the reset program customizable?

How many calories are on the reset program?

Can I have coffee?

How should the reset be consumed?

Once an individual starts the reset, can they split up the dates?

How should the supplements be taken?

How should an individual monitor themselves throughout the reset?

Do I have to finish everything?

If a meal is missed, can it be taken later in the day?

Are there options / substitutions if one does not like a certain product on the program?

Is there a transition period after completing the Reset?

How many Kroma Resets are recommended in a quarter / year?

What is the difference between the 5-Day Reset editions?

Can I breastfeed / nurse while doing the 5-Day Reset?

Can I buy the Spicy Passion Latte?

Can I work out while participating in the Kroma 5-Day Reset?

5-Day Reset Program

What is an adaptogen?

Are Kroma products KETO or Paleo friendly?

Is there sugar in Kroma products?

Are Kroma products a meal replacement or a boost that you add into something or a full beverage?

What is a Superlatte?

Are Superlattes an alternative to caffeine?

When do I drink Kroma Superlattes?

Where do you source your collagen from?

Is your collagen vegan?

When do I consume Kroma Bone Broth or Veggie Broth?

What are the benefits of grass-fed collagen?

Does matcha have caffeine?

Will matcha give me the jitters?

So why does caffeine from coffee give me the jitters?

Why is matcha good for me?

Can I really consume mushrooms and why would I?

What is the shelf life of Kroma products?

What is a superfood?

Can I consume Kroma products if I’m pregnant?

Product + Ingredient Education

How can I manage my subscription or change its frequency?

How long does a subscription last?

Can I cancel my subscription?

Can I skip shipments?

Is it possible to change my delivery date?

What if I want to add more items?

How does the Reset subscription work?

How do I know when my subscription will renew?

Can I use text messaging to manage my subscription?

Subscriptions

What do I do if a promo code is not working?

How can I apply a promo code to my completed order?

What do I do if my discount code doesn’t work?

Discount Codes

What’s the status of my order?

How long will it take to get my order?

Can I cancel my order?

Can I change my order?

Can I change the shipping address on my order?

Can I change the billing address on my order?

Why was my order shipped in multiple packages?

Why is my order not being delivered in the time estimated?

How soon will my order leave the warehouse?

Do you offer signature-required delivery options?

What shipping speeds do you offer?

If I choose Express shipping, how long will it take?

If I choose Standard shipping, how long will it take?

Do you ship internationally?

Do you ship to a PO Box?

If I choose Ground shipping, how long will it take?

What should I do if I'm experiencing issues updating my payment information?

How do I get free shipping?

What should I do if my order was delivered but not received?

Order & Shipping

The product I wish to order is out of stock. When will you be restocking?

How can I learn about the ingredients in Kroma superfoods?

Common Allergens

What should I do if the ingredients on the product don't match the website?

Product + Inventory

What Kroma products qualify for HSA / FSA reimbursement?

Can I just use my HSA or FSA card at checkout?

What is Truemed?

How does using my HSA/FSA save me money?

Why should I use my HSA/FSA funds with Truemed's partner brands?

I don't have an HSA/FSA. Can I still benefit from TrueMed?

What is a Letter of Medical Necessity, and how is this compliant?

What are HSA and FSA accounts anyway?

How long does HSA or FSA reimbursement take?

I don't have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Truemed?

What if my reimbursement is rejected by administrator?

Can I use Truemed's services for past purchases?

Do I need to use Truemed every time I make a purchase from a partner brand?

Are there fees associated with using Truemed's services?

What if I haven't contributed to my HSA or FSA? Will I still be able to maximize my savings?

Can customers seek reimbursement for services rendered/products purchased in the past prior to their medical recommendation letter being issued?