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Kroma Wellness

Have questions about Kroma? Visit our Help Center to find answers to frequently asked questions about your Kroma order, shipping, products, The 5-Day Reset, and more!   

Kroma Wellness Help Center

What’s the status of my order?

How long will it take to get my order?

Can I cancel my order?

Can I change my order?

Can I change the shipping address on my order?

Can I change the billing address on my order?

Why was my order shipped in multiple packages?

Why is my order not being delivered in the time estimated?

How soon will my order leave the warehouse?

Do you offer signature-required delivery options?

What shipping speeds do you offer?

If I choose Express shipping, how long will it take?

If I choose Standard shipping, how long will it take?

Do you ship internationally?

Do you ship to a PO Box?

If I choose Ground shipping, how long will it take?

What do I do if my order lost, damaged, or stolen?

What should I do if I'm experiencing issues updating my payment information?

Order & Shipping

What is the Kroma return policy?

What if I can no longer use or take delivery of my Kroma products when I had hoped to?

Returns & Exchanges

What are some of the physical benefits that an individual can expect to experience while on the Kroma Reset?

What are some of the symptoms one might experience while on a “detox”?

So why am I experiencing “detox” symptoms?

What should you do if you are experiencing a headache?

What should you do if you are experiencing diarrhea and / or constipation?

What should you consume if there is a need for extra calories throughout the day?

Is this a fasting mimicking diet?

What are some of the physical benefits that an individual can expect to experience while on the kroma reset?

Is the reset program customizable?

How many calories are on the reset program?

Can I have coffee?

How should the reset be consumed?

Once an individual starts the reset, can they split up the dates?

How should the supplements be taken?

How should an individual monitor themselves throughout the reset?

What other foods can one consume while on the kroma reset?

What should one consume if there is a need for extra calories throughout the day?

Do I have to finish everything?

If a meal is missed, can it be taken later in the day?

Are there options / substitutions if one does not like a certain product on the program?

Is there a transition period after completing the Reset?

How many Kroma Resets are recommended in a quarter / year?

Are Kroma Reset products vegan?

What is the difference between the 5-Day Reset editions?

What is the difference between the Deluxe Reset and the Signature Reset?

5-Day Reset Program

How can I manage my subscription or change its frequency?

How long does a subscription last?

Can I cancel my subscription?

How can I change the subscription frequency?

Can I skip shipments?

Is it possible to change my delivery date?

What if I want to add more items?

How does the Reset subscription work?

How do I know when my subscription will renew?

Can I use text messaging to manage my subscription?

Subscriptions

What do I do if a promo code is not working?

How can I apply a promo code to my completed order?

What do I do if my discount code doesn’t work?

Discount Codes

The product I wish to order is out of stock. When will you be restocking?

How can I learn about the ingredients in Kroma superfoods?

Common Allergens

What is the shelf life of Kroma products?

Product + Inventory

What is an adaptogen?

Are Kroma products KETO or Paleo friendly?

Is there sugar in Kroma products?

Are Kroma products a meal replacement or a boost that you add into something or a full beverage?

What is a Superlatte?

Are Superlattes an alternative to caffeine?

When do I drink Kroma Superlattes?

Where do you source your collagen from?

Is your collagen vegan?

When do I consume Kroma Bone Broth or Veggie Broth?

What are the benefits of grass-fed collagen?

Does matcha have caffeine?

Will matcha give me the jitters?

So why does caffeine from coffee give me the jitters?

Why is matcha good for me?

Can I really consume mushrooms and why would I?

What is a superfood?

Can I consume Kroma products if I’m pregnant?

Product + Ingredient Education

What Kroma products qualify for HSA / FSA reimbursement?

Can I just use my HSA or FSA card at checkout?

What is Truemed?

How does using my HSA/FSA save me money?

Why should I use my HSA/FSA funds with Truemed's partner brands?

I don't have an HSA/FSA. Can I still benefit from TrueMed?

What is a Letter of Medical Necessity, and how is this compliant?

What are HSA and FSA accounts anyway?

How long does HSA or FSA reimbursement take?

I don't have enough funds in my HSA/FSA account to reimburse the entire purchase. Can I still use Truemed?

What if my reimbursement is rejected by administrator?

Can I use Truemed's services for past purchases?

Do I need to use Truemed every time I make a purchase from a partner brand?

Are there fees associated with using Truemed's services?

What if I haven't contributed to my HSA or FSA? Will I still be able to maximize my savings?

Can customers seek reimbursement for services rendered/products purchased in the past prior to their medical recommendation letter being issued?

How is sales tax handled for HSA/FSA payments?

What is an HSA/FSA? Where can I get one?

HSA / FSA Reimbursement

How do I earn points?

How can I use my points?

Is there a limit to the number of points I can earn?

Do I receive points for past Kroma purchases?

Do points expire?

How do I earn points for my product review?

What happens if I return an item purchased with Points?

Can I pay for my order with points?

Loyalty

Are Kroma packaging materials safe / sustainable?

When will the Kroma app be available for Android?

Other

ARTICLES FOR FUTURE UPDATES

ShipInsure

Questions about your order or want more info about shipping?

Can't take delivery of your order? Need information about returns?

All you need to know about Kroma's 5-Day Reset program.

Having trouble with a code? Learn more about Kroma's discount codes.

Find information about allergens, shelf life, and out of stock items.

Learn more about Kroma products and the ingredients in them.

Find out more about how your purchase may be eligible for HSA / FSA reimbursement.

Find answers to the most common questions about the Kroma Loyalty & Rewards program.

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