What do I do if my order lost, damaged, or stolen?Updated 5 months ago

ShipInsure Insured Shipments

We’ve partnered with ShipInsure, a package protection to provide our customers with the best possible delivery experience. ShipInsure offers low-cost shipping protection to safeguard your package in case it gets lost, stolen, or damaged during transit.  If you experience an issue with your order, please file a claim with the ShipInsure team here for quick assistance.

If you need to report an issue for a future order, you can do so through the ShipInsure website, via the email you received from ShipInsure after placing your order, or by visiting https://go.shipinsure.net/claims. Simply enter the email address you used at checkout and your order number, and ShipInsure will provide you with an update on the status of your reported issue. 

Coverage requirements:

**Lost - stuck in transit**  

Domestic: The issue must be filed between 7 and 30 days from the last shipping update.

 International: The issue must be filed between 20 and 30 days from the last shipping update.

 **Stolen - marked as delivered**  

The issue must be filed between 5 and 30 days from when the order was marked delivered.

 **Damaged**  

The issue must be filed with photos of the damaged package and item(s) within 30 days from when the order was marked delivered.

Non-insured shipments

If you opted not to purchase ShipInsure package protection for your shipment, we may still be able to help. Contact our team to discuss options. Remember to include your order number, a brief description of the issue, and any pictures that may help.