Questions about your order or want more info about shipping?
Once your order is successfully submitted, it goes to the Kroma warehouse for processing and packaging. We try to process orders within 48 hours, but it can take up to 72 hours. When your order leaves the warehouse, it will be routed to one of our 3r
Once your order is successfully submitted, it goes to the Kroma warehouse for processing and packaging. We try to process orders within 48 hours, but it can take up to 72 hours. When your order leaves the warehouse, it will be routed to one of our 3r
Depending on the status of your order, we may or may not be able to cancel it. Please reach out to us at [email protected] with the subject line Cancel My Order (be sure to include your order number!). If your order has not yet left our warehous
We do our best to get your products out the door as fast as possible! Once your order has been submitted, no changes can be made. Your order moves almost immediately to processing and then it’s sent to the warehouse to ship. To order additional produ
If your order has not yet left our warehouse, we’re happy to change your shipping address. Please contact [email protected] with the subject line Change My Address, and include the name on the order, your order #, and the new shipping address. I
The billing address on your order is tied to the credit card used to place your order and cannot be changed once your order is submitted. If you need to make changes for future orders, you'll want to do so via My Account on the website and via any ex
The 5-Day Resets will always ship separately from other items within your order. In addition, we work with multiple fulfillment locations and our system will ship your item from the closest facility to you. If that facility does not have stock, the i
Estimated ship times shown at checkout are the transit times for the carrier selected. This time does not include Kroma's processing time. Please allow 1-3 business days processing time in our facility after order placement. You'll receive tracking i
Orders are processed in the order in which they are received. Generally, shipments occur within 48-72 hours of receipt (M-F, non-holidays). Once your order ships, you will receive an automatic email with tracking information.
We do! You’ll notice that our shopping cart defaults to no signature required. But we strongly suggest that you choose the signature required shipping method when you complete your order so you can be sure your products are delivered safely into your
Kroma currently offers two domestic shipping options: Express and Ground. Carrier transit times vary and start at the time your package is expected to leave our warehouse, generally 48-72 business hours after your order is placed. Also note, some car
Once your order leaves the Kroma warehouse, Express shipping should deliver to you 1-2 business days later. Please note that not all carriers deliver to all addresses on weekends, so that could mean 1-2 weekdays. In addition, Kroma uses 3rd party car
Once your order leaves the Kroma warehouse, Standard shipping should deliver to you 3-4 business days later. Please note that not all carriers deliver to all addresses on weekends, so that could mean 3-4 weekdays. In addition, Kroma uses 3rd party ca
Kroma Wellness has partnered with Passport Shipping to offer shipment to the following international locations:. All international shipments are sent Delivered, Duty Paid, unless otherwise noted.
We do. One of our shippers is the United States Postal Service, who ships to PO Boxes. If your street address is not serviced by any of the most common shippers, your best bet is to have your order sent to your PO Box.
Ground shipping times will depend on your geographic location. Once your order leaves the Kroma warehouse, Ground shipping should deliver to you 5-8 business days later. Please note that not all carriers deliver to all addresses on weekends, so that
ShipInsure Insured Shipments. We’ve partnered with ShipInsure, a package protection to provide our customers with the best possible delivery experience. ShipInsure offers low-cost shipping protection to safeguard your package in case it gets lost, st
If you are experiencing difficulties updating your credit card information, please follow the instructions we will send you via email. It may take some time for changes to apply. If you still encounter issues after following the steps provided, pleas