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Subscriptions

How to manage your Kroma subscriptions.

How can I manage my subscription or change its frequency?

Managing your subscription is easy from your Kroma Wellness store account. If you have an active subscription, you can log in to your account to:. If you have not yet created an account with our store and prefer not to, we can send you a link to acce

How long does a subscription last?

As long as you want! There is no minimum term requirement. Subscribe for a couple of months or a couple of years — you decide when to cancel.

Can I cancel my subscription?

Yes. Cancel your subscription at any time by logging into your account and click on "Manage Subscriptions" and on the item (s) you wish to cancel by scrolling to the bottom of the page and hit Cancel Subscription. If you want to cancel a subscription

How can I change the subscription frequency?

Simply log into your account and select ‘My Subscriptions’. If you're wanting to change the subscription frequency, select an option in the drop-down category. If you want to change the frequency on a different shipment, locate the subscription you w

Can I skip shipments?

Yes. Simply log into your account and click on "My Subscriptions".  If you're wanting to skip your next order, click the skip button at the top of the page. You can then choose to gift your order to a friend or confirm skip until the next order date.

Is it possible to change my delivery date?

Yes. Simply log into your account and select ‘My Subscriptions’ and click Reschedule next order. If you want your subscription order right away, click the ‘Send now’ button to process your order immediately. If you want to change the delivery date on

What if I want to add more items?

You can — any time! Simply log into your account and select ‘My Subscriptions’ and click on Add Products.  You can add one-time purchases or additional subscriptions. Select the item, the frequency, and other shipment details, then click ‘Add a produ

How does the Reset subscription work?

Subscribing to 5-Day Resets is a great way to create your own Reset ritual. Our 5-Day Reset subscription allows you to purchase any 5-Day Reset edition on a subscription frequency of your choice — 30, 60, 90, or 120 days. You will receive the Reset E

How do I know when my subscription will renew?

You will receive an email to remind you of your upcoming subscription charge prior to renewal. If you need to make any changes, you can do so up until the day before your renewal date. Renewals are based on the frequency you chose when you subscribed

Can I use text messaging to manage my subscription?

Not at this time. We hope to have this option available in the future! If you need any help managing your subscription, you can always reach us at [email protected].